CANCELLATION POLICY

Plans change — we get it. Here’s exactly how cancelling an order works at Abundo, and what to expect depending on where your order is in the process.

1. Can I Cancel My Order?

It depends on your order’s current stage. Think of your order’s journey in four steps: placed → processing → shipped → delivered. The earlier you cancel in this journey, the smoother (and more fully refunded) the cancellation will be.

2. Cancellation Outcomes by Stage

Order Not Yet Processed: You’ll receive a full refund — no questions asked.

Example: You order a hair dryer at 9:00 AM and decide ten minutes later you’d rather wait for a sale. Since we haven’t started processing it yet, you get every dirham back.

Order Processed, But Not Yet Shipped: You’ll still receive a full refund. “Processed” means your order has been confirmed and prepared internally — it hasn’t left for shipping yet.

Example: Your order was confirmed and packed at our fulfillment center, but the courier hasn’t picked it up yet. You can still cancel for a full refund.

Order Shipped or In Transit: At this stage, your order is moving through the shipping network. A partial shipping fee may be deducted from your refund, as shipping costs have already been incurred.

Example: Your order has left the warehouse and is on its way to the UAE. If you cancel now, you’ll receive most of your money back, minus the shipping cost already spent.

Order Dispatched Internationally (Active AWB): Once your order has an active Airway Bill (AWB) number, it is in the international shipping and customs process and cannot be cancelled. The best option is to accept delivery and use our Return & Refund Policy if needed after the item arrives.

Example: Your order has been handed over for international shipping and assigned an AWB number. At this stage, cancellation is no longer possible.

3. How Do I Actually Cancel an Order?

  1. Log in to your Abundo account.
  2. Go to “Recently Placed Orders.”
  3. Click “Cancel” next to the order you want to cancel.

If you don’t see a “Cancel” button (this usually means it’s already past the early stages), reach out to our Support Team and we’ll check your options.

4.When Will I Get My Money Back?

Once your cancellation is approved, refunds follow the same timelines as our standard returns:
  • If you paid by card or another online payment method: refunded to your original payment method within 7–10 business days
  • If you paid Cash on Delivery: refunded as Abundo store credit within 48 hours

5. Still Have Questions?

If you’re not sure which stage your order is in, or whether cancellation is still possible, just message our Support Team at support@staging.abundo.store before clicking cancel — we’re happy to check for you first.

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Returning an Unwanted Item?

We want you to love what you ordered. If you’ve simply changed your mind about an item, please note that Abundo’s return window is 7 days from the date of delivery (3 days for damaged, defective, or incorrect items).

To return an unwanted item:

  1. Contact our Support Team within 7 days of delivery.
  2. Ensure the item meets our Original Condition and Keep It Clean requirements.
  3. Once approved, we’ll provide instructions for returning the item.

Items returned after the 7-day window will not be eligible for a refund or store credit, and will be sent back to you. We’re unable to make exceptions to this window, so we recommend reviewing your order as soon as it arrives.

Original Condition

To qualify for a return, your item must be in the same condition you received it in. This means:

  • Unworn, unused, and unwashed
  • All original tags, labels, and protective stickers still attached
  • Original packaging, including manufacturer boxes, manuals, and warranty cards, included
  • Any accessories, freebies, or bonus items included with the original order

Items that show signs of wear, alteration, washing, or damage — or that are missing original tags or labels — cannot be accepted for return. If a returned item does not meet these conditions, we will send it back to you, and any shipping costs incurred for the return will be deducted from your refund or charged separately.

Keep It Clean

For health and safety reasons, certain items must be returned in pristine, unused, and hygienically sealed condition to be eligible for a refund or exchange. This applies especially to:
  • Cosmetics, skincare, and personal care items
  • Items that come into direct contact with skin, lips, or body (e.g., makeup, razors, intimate apparel, swimwear)
  • Hair tools, grooming devices, and similar personal-use products
If a product’s seal, hygiene strip, or protective packaging has been opened, broken, or removed, it is no longer eligible for return — even if unused. This policy protects the safety and confidence of all our customers, and we appreciate your understanding.
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