SHIPPING & HANDLING POLICY

1. Shipping Process

At Abundo, we are committed to providing an exceptional international shipping experience. Upon placing your order, we handle the entire logistics process, ensuring a seamless transition from our suppliers to our fulfillment center and ultimately to your doorstep. Our goal is to let you focus on what matters most while we handle the shipping details.

We aim to simplify customs clearance, and in most instances, you will not need to engage directly with it unless local regulations mandate. Our system is designed to minimize unexpected duties or taxes, with the exception of specific regions where it is unavoidable.

2. Delivery Costs

Shipping fees are determined based on the delivery address provided during checkout. Shipping fees are displayed clearly before you finalize your order. Unless otherwise noted, the shipping charges encompass delivery to your location, including any applicable duties or taxes for your country. This ensures no hidden fees or surprise charges at delivery.

In the event your order includes items requiring special handling due to size or weight, we will notify you of any additional shipping fees before finalizing your purchase. You will have the option to accept these costs or cancel the affected item for a full refund.

3. Order Tracking

Once your order is confirmed, it will be marked as “Pending” in the “Track Orders” section of your account. Here, you can monitor the progress of your shipment. For orders containing multiple items, please note that they will typically be shipped and delivered together.

You will receive an email notification once your order is prepared for delivery, including the courier’s name and tracking number (AWB). This enables you to track your delivery in real-time and coordinate any local delivery requirements directly with the courier. For inquiries or support, feel free to contact Abundo Support at support@staging.abundo.store.

4. Express Delivery Options

For those who require expedited shipping, we offer an Express Delivery option where available. This service generally delivers your order 2–3 days faster than Standard Shipping. All available shipping options will be presented during the checkout process.

5. Availability and Stock Levels

Product availability on Abundo is based on real-time inventory data. We strive to maintain accurate stock information; however, fluctuations may occur between the time an item is added to your cart and the order is processed.

In the unlikely event that an item becomes out of stock or if the quantity ordered exceeds available stock, we will contact you promptly to discuss your options. If restocking takes longer, we will notify you promptly.

6. Handling and Delivery

Abundo partners with reputable courier services to ensure your order is delivered directly to you. Throughout this process, all shipments undergo necessary customs processing, after which final delivery is arranged.

If you notice any visible damage to the packaging at the time of delivery, we recommend refusing the shipment. The package will be returned to us for further inspection. Should you discover any damage after accepting delivery, please contact Abundo Support within 7 days for assistance. Please note that cosmetic damage to external packaging does not constitute item damage.

7. Import Clearance

Prohibited and Restricted Items: It is your responsibility to verify that the products you purchase through Abundo can be legally imported into your country. We make no guarantees regarding the legality of any product ordered. If an item is deemed prohibited or restricted in your country, it will not be eligible for a refund.

Delays: While we endeavor to meet estimated delivery windows, unexpected circumstances may arise that could cause delays. This includes, but is not limited to, adverse weather conditions, customs inspections, and logistical challenges.

Bad Weather Clause: In cases of severe weather events, such as heavy rains, flooding, severe storms, hurricanes, or heavy snowfall, deliveries may be delayed. Abundo will work closely with our shipping partners to keep you informed of any delays resulting from these conditions, but please understand that your safety and the safety of our couriers are our top priority.

Returns and Cancellations: If you wish to cancel your order after it has been processed, please contact Abundo Support as soon as possible. Refunds will be processed according to our standard policies, and you may be subject to a cancellation fee depending on the timing and status of your order.

Importer of Record: When shipping internationally, you act as the Importer of Record and are responsible for meeting your destination country’s import requirements. Abundo cannot provide refunds for items seized by customs due to missing recipient documentation. If a package is returned to us due to incomplete paperwork, we will issue a refund for the item, excluding shipping and return costs. For full cancellation refund eligibility based on order status, please see our FAQ page.

8. Shipment Tracking

You can track your shipments using your order ID on our dedicated tracking page. For mobile users, the “Track Order” option is conveniently located in the app under “My Orders.”

For questions, concerns, or further assistance, please feel free to reach out to us via email at support@staging.abundo.store or alternatively, you can fill out our contact form for a quick response.

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Returning an Unwanted Item?

We want you to love what you ordered. If you’ve simply changed your mind about an item, please note that Abundo’s return window is 7 days from the date of delivery (3 days for damaged, defective, or incorrect items).

To return an unwanted item:

  1. Contact our Support Team within 7 days of delivery.
  2. Ensure the item meets our Original Condition and Keep It Clean requirements.
  3. Once approved, we’ll provide instructions for returning the item.

Items returned after the 7-day window will not be eligible for a refund or store credit, and will be sent back to you. We’re unable to make exceptions to this window, so we recommend reviewing your order as soon as it arrives.

Original Condition

To qualify for a return, your item must be in the same condition you received it in. This means:

  • Unworn, unused, and unwashed
  • All original tags, labels, and protective stickers still attached
  • Original packaging, including manufacturer boxes, manuals, and warranty cards, included
  • Any accessories, freebies, or bonus items included with the original order

Items that show signs of wear, alteration, washing, or damage — or that are missing original tags or labels — cannot be accepted for return. If a returned item does not meet these conditions, we will send it back to you, and any shipping costs incurred for the return will be deducted from your refund or charged separately.

Keep It Clean

For health and safety reasons, certain items must be returned in pristine, unused, and hygienically sealed condition to be eligible for a refund or exchange. This applies especially to:
  • Cosmetics, skincare, and personal care items
  • Items that come into direct contact with skin, lips, or body (e.g., makeup, razors, intimate apparel, swimwear)
  • Hair tools, grooming devices, and similar personal-use products
If a product’s seal, hygiene strip, or protective packaging has been opened, broken, or removed, it is no longer eligible for return — even if unused. This policy protects the safety and confidence of all our customers, and we appreciate your understanding.
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