PRIVACY POLICY

Disclaimer: In the event of any discrepancy between translations, the English version shall prevail.

We value the trust you place in us and recognize the importance of securing your transactions and personal information. This Privacy Policy describes how Abundo and its affiliates (collectively “Abundo, we, our, us”) collect, use, share, or otherwise process your personal data through the Abundo website www.staging.abundo.store (hereinafter referred to as the “Platform”).

While you can browse sections of the Platform without the need to share any information with us, please note that your personal data will primarily be stored and processed in compliance with applicable data protection laws. By visiting this Platform, providing your information, or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. If you do not agree, please do not use or access our Platform.

Collection of Your Information

When you use our Platform, we collect and store the information provided by you from time to time. Once you provide personal data, you will no longer be anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide data by choosing not to use a particular service, product, or feature on the Platform.

We may track your purchasing behavior, preferences, and any other information you provide on our Platform. We use this information to conduct internal research on our users’ demographics, interests, and behavior to better understand, protect, and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.

We may collect personal data (such as email address, delivery address, name, phone number, and payment details) from you when you set up an account or transact with us. Certain activities (such as placing an order) require registration. We use your contact information to send you offers based on your previous orders and interests.

If you choose to post messages on our message boards, chat rooms, or other areas or leave feedback on the Platform or our social media handles, we will collect that information. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems, or conduct internal research as permitted by law.

Use of Demographic / Profile Data / Your Information

We use your personal data to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers. To the extent we use your personal data for marketing, we will provide the ability to opt out of such uses.

We use your personal data to assist business partners in handling and fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting problems, promoting a safe service, collecting payments, measuring consumer interest, informing you about offers, customizing your experience, reporting to regulatory authorities, and protecting against fraud.

With your consent, we may access your SMS messages, instant messaging apps, contacts, location, camera, photo gallery, and other device information. We may also request you provide your Government-issued ID for eligibility verification for certain products and services.

Cookies

We use data collection devices such as “cookies” to analyze web page flow, measure promotional effectiveness, and promote trust and safety. Cookies do not contain any personal data. We use cookies to provide certain features, such as entering your password less frequently during a session. You may decline or delete cookies if your browser allows, although doing so may limit certain features of the Platform. We also use third-party cookies for analytics and marketing purposes. You can control cookie use through your browser settings.

Sharing of Personal Data

We may share personal data internally within the Abundo group companies and third parties, including business partners, for providing products and services. These entities may use this information for purposes such as credit underwriting, marketing, and customer service.

We may disclose personal data to third parties, such as sellers and business partners, to provide you access to our products and services, fulfill orders, enhance your experience, conduct market research, comply with legal obligations, and prevent fraud. We may disclose personal data if required by law or to enforce our Terms of Use or Privacy Policy.

We may also share your personal data if Abundo or its assets merge with another business entity. In such cases, you will be notified of any changes in ownership or use of your personal data.

Security Measures

We maintain reasonable security measures to protect your personal data from unauthorized access or disclosure. However, no data transmission over the Internet can be guaranteed to be fully secure. Therefore, we strive to protect your personal data but cannot ensure the security of any information you transmit to us.

Changes to This Privacy Policy

Abundo reserves the right to update or modify this Privacy Policy at any time without prior notice. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

For questions, concerns, or further assistance, please feel free to reach out to us via email at support@staging.abundo.store or alternatively, you can fill out our contact form for a quick response.

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Returning an Unwanted Item?

We want you to love what you ordered. If you’ve simply changed your mind about an item, please note that Abundo’s return window is 7 days from the date of delivery (3 days for damaged, defective, or incorrect items).

To return an unwanted item:

  1. Contact our Support Team within 7 days of delivery.
  2. Ensure the item meets our Original Condition and Keep It Clean requirements.
  3. Once approved, we’ll provide instructions for returning the item.

Items returned after the 7-day window will not be eligible for a refund or store credit, and will be sent back to you. We’re unable to make exceptions to this window, so we recommend reviewing your order as soon as it arrives.

Original Condition

To qualify for a return, your item must be in the same condition you received it in. This means:

  • Unworn, unused, and unwashed
  • All original tags, labels, and protective stickers still attached
  • Original packaging, including manufacturer boxes, manuals, and warranty cards, included
  • Any accessories, freebies, or bonus items included with the original order

Items that show signs of wear, alteration, washing, or damage — or that are missing original tags or labels — cannot be accepted for return. If a returned item does not meet these conditions, we will send it back to you, and any shipping costs incurred for the return will be deducted from your refund or charged separately.

Keep It Clean

For health and safety reasons, certain items must be returned in pristine, unused, and hygienically sealed condition to be eligible for a refund or exchange. This applies especially to:
  • Cosmetics, skincare, and personal care items
  • Items that come into direct contact with skin, lips, or body (e.g., makeup, razors, intimate apparel, swimwear)
  • Hair tools, grooming devices, and similar personal-use products
If a product’s seal, hygiene strip, or protective packaging has been opened, broken, or removed, it is no longer eligible for return — even if unused. This policy protects the safety and confidence of all our customers, and we appreciate your understanding.