RETURNS & REFUNDS POLICY
Welcome to Abundo! We are committed to ensuring you have an excellent shopping experience. In the rare event that you receive an incorrect, damaged, or defective item, our team is here to assist you. Please review our policy below for a seamless return and refund process.
1. Return Eligibility
- Items received are incorrect, damaged, defective, or missing parts.
- For damaged, defective, or missing-item issues, you must notify both the courier and Abundo within 3 days of delivery. For all other return reasons, you must notify us within 7 days of delivery.
- The item is unused, in resalable condition, and returned with its original packaging, including the brand’s box, tags, manuals, and any included warranty cards.
- All included accessories, freebies, and accompanying parts are returned in full.
2. Non-Returnable Items
- Intimate items, such as innerwear and swimwear.
- Health, hygiene, and grooming products, including skincare, perfumes, and cosmetics.
- Grocery items, supplements, and consumable products.
- Pet supplies, books, music, and similar media products.
- Products missing serial numbers, labels, or accessories.
- Items that have been used, altered, or are no longer in their original condition.
- Digital, refurbished, or pre-owned items.
3. Return Process
- Submit clear photos or videos showing the issue (damage, defect, or incorrect item).
- Provide a brief description of the issue to assist in verifying your claim.
- Once approved, we will guide you through the next steps, including arranging return shipping when necessary.
4. Refund Policy
Refunds are processed after the returned item has been received and inspected at our facility. If the item meets the return conditions, a refund will be issued as follows:
Payment Method Refunds: Refunds issued to original payment method (credit/debit card, digital wallet, etc.) within 7-10 business days after inspection approval.
Cash Payments: Refunded as store credit only within 48 hours of inspection approval.
5. Important Notes
Return Window: Returns must be requested within 7 days; late requests will not be accepted.
Shipping Charges: Original shipping fees are non-refundable unless the issue is caused by Abundo.
Responsibility: Please review product specifications carefully before opening electrical or technical items.
Refund Conditions: Items returned in worn, used, damaged, or unsaleable condition will not be refunded. Customers may be asked to cover return shipping costs, or refunds may be reduced based on the item’s diminished value.
6. Customs, Duties, Taxes, and VAT Refund Policy
In cases where a product is incorrect, damaged, defective, or missing parts, Abundo will handle refunds for any customs, duties, taxes, or VAT through store credit:
Prepaid Charges: If customs, duties, taxes, or VAT were paid upfront during purchase, these amounts will be refunded within 48 hours of inspection approval.
No Prepaid Charges: If customs, duties, taxes, or VAT were not collected at the time of purchase, there will be no refund for these charges.
Note: Refunds for customs, duties, taxes, and VAT apply only in cases of incorrect, damaged, defective, or incomplete products. These charges are non-refundable for any other type of return.
7. Sale and Promotional Items
Items purchased during sales or promotional events are non-refundable, except in cases where they are defective, damaged, incorrect, or incomplete upon delivery. Sale items are not eligible for return or refund for any other reason.
Our aim is to resolve your concerns swiftly and efficiently. For any assistance, reach out to our Support Team at support@staging.abundo.store and we’ll guide you through the process. Thank you for choosing Abundo!
8. Fair Use Policy:
We take fraudulent activity seriously. If we suspect any misuse of our services — such as suspicious claims about missing orders, repeated returns of worn or used items, or unusually large/excessive orders — we may withhold refunds and block your account along with any associated accounts.
If your account has been deactivated and you need to make a valid return, please refer to the account closure email for instructions. You will be responsible for covering the return shipping costs. Once your return reaches our warehouse, it will be processed as usual.
Please be aware that we reserve the right to take legal action if returned items do not match what was originally ordered.
When We May Withhold a Refund
We will refuse a return in the following cases:
- Hygiene reasons: If the item breaches our hygiene policy (see ‘Keep It Clean’).
- Original condition: If the item has been damaged, soiled, washed, altered, or worn, or if the original tags/labels are missing (see ‘Original Condition’).
- Incorrect items: If the returned items do not match what you originally received.
- Late returns: If the item is returned after the designated return period (see ‘Returning an Unwanted Item?’).
If a return is refused for any of these reasons, we won’t issue a refund, and the item will be sent back to you. If you attempt to return the item again, we will responsibly dispose of it and continue to withhold the refund.
In cases where we’ve refused multiple returns or detected suspicious return activity, we may also block your account and related accounts.
If you believe your return was wrongly refused, please contact Customer Care. We’re happy to review the situation with you.
9. Contact Us:
For questions, concerns, or further assistance, please feel free to reach out to us via email at support@staging.abundo.store or alternatively, you can fill out our contact form for a quick response.
