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Helpful Resources Before You Reach Out

Product FAQs

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Track Your Order

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Shipping Policy

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Returns & Refunds

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Warranty Policy

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Privacy Inquiry

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Question not answered yet? Reach out to us at hello@staging.abundo.store

If you have questions about you're order, our products or anything else, shoot us an email to hello@staging.abundo.store. Please note we try out best to respond to all inquires within 48 hours, Monday-Saturday. Be mindful during busy periods this may take longer.

Quick Links

Are you looking to cancel or make changes to your order?
Please email hello@staging.abundo.store with your order number and one of the following subject lines so we can help you ASAP!

To cancel your order: Please email with the subject line “CANCEL”
To change your mailing address: Please email with the subject line “EDIT ADDRESS”
To edit your order: Please email with the subject line “EDIT ORDER”.

We’ll always do our best to help! That said, we cannot guarantee changes once an order has been placed, and no changes can be made after the order has shipped.

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Alternatively, you can email us using the form below.
If you're contacting us relating to a recent order, please provide us with your order number.
Please note: you can't add any attachments right now – but you'll be able to when you receive a reply from us.

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ABUNDO10

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Returning an Unwanted Item?

We want you to love what you ordered. If you’ve simply changed your mind about an item, please note that Abundo’s return window is 7 days from the date of delivery (3 days for damaged, defective, or incorrect items).

To return an unwanted item:

  1. Contact our Support Team within 7 days of delivery.
  2. Ensure the item meets our Original Condition and Keep It Clean requirements.
  3. Once approved, we’ll provide instructions for returning the item.

Items returned after the 7-day window will not be eligible for a refund or store credit, and will be sent back to you. We’re unable to make exceptions to this window, so we recommend reviewing your order as soon as it arrives.

Original Condition

To qualify for a return, your item must be in the same condition you received it in. This means:

  • Unworn, unused, and unwashed
  • All original tags, labels, and protective stickers still attached
  • Original packaging, including manufacturer boxes, manuals, and warranty cards, included
  • Any accessories, freebies, or bonus items included with the original order

Items that show signs of wear, alteration, washing, or damage — or that are missing original tags or labels — cannot be accepted for return. If a returned item does not meet these conditions, we will send it back to you, and any shipping costs incurred for the return will be deducted from your refund or charged separately.

Keep It Clean

For health and safety reasons, certain items must be returned in pristine, unused, and hygienically sealed condition to be eligible for a refund or exchange. This applies especially to:
  • Cosmetics, skincare, and personal care items
  • Items that come into direct contact with skin, lips, or body (e.g., makeup, razors, intimate apparel, swimwear)
  • Hair tools, grooming devices, and similar personal-use products
If a product’s seal, hygiene strip, or protective packaging has been opened, broken, or removed, it is no longer eligible for return — even if unused. This policy protects the safety and confidence of all our customers, and we appreciate your understanding.
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